International customers

All Prices exclude Shipping and subject to 9% GST.

Goods and Services Tax (GST)  is only applicable to Singapore customers.

Goods can be delivered in the following methods:

By air parcel post: this is the cheapest but goods will be delivered to a post office near you. The maximum weight limitation is 15 kg.

By DHL , FedEx or other courier companies of your choice: this is for those items that are required urgently or where the item is delicate and subject to breakages.

By the freight forwarders: for heavy items. It is considerably cheaper than the courier companies but the freight forwarder is only able to deliver to the major airport at your nearest city.

Insurance

Uno International Enterprise strongly recommends you fully insure your shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Damaged On Arrival

If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery and notify Uno International Enterprise immediately . If you do not notify Uno International Enterprise of damaged goods within the first 5 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions.

Faulty Product

DEFECTIVE returns can be returned directly to Uno International Enterprise within 14 days from the invoice date, at our discretion for: credit, replacement, exchange or repair.

Non Faulty

NON-DEFECTIVE returns can be accepted directly by Uno International Enterprise within 7 days from the invoice date, at our discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 20 percent restocking fee.

Pricing

All pricing subject to change. For all prices, products and offers, Uno International Enterprise reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.